Customer Service

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100% Customer Satisfaction Guarantee:

Your satisfaction is our top priority. We at LadderGolf.com are committed to providing you with the best on-line shopping experience in the business. If you are not completely satisfied with purchase, just send it back to us within 15 days of receipt for a full refund on the product total. Items must be in new unused condition.


Checking Order Status:

You can check the status of your order by emailing us using this form. Please include your full name and invoice number with all inquiries.

Track your UPS package:

Tracking your UPS package on our website is easy. As soon as UPS picks up your package from our warehouse and email will be sent to you with your tracking information. If, after 48 hours your package does not appear on the UPS tracking system, then email us using this form and we will manually look up your package tracking information.

Shipping Rates:

We ship UPS Ground, and UPS 3 Day Select. US Postal shipments (P.O. Boxes, Military P.O. Boxes, etc.) UPS will not deliver to a Post Office Box.

Shipping Policies:

Most orders are processed and shipped within 24 hours pending credit card verification. All orders shipped will require a signature from the recipient upon delivery. Please allow 7-10 working days for ground orders. For international shipments, LadderGolf.com does not charge, nor do we assume responsibility for taxes, duty or brokerage fees. All additional fees charged by UPS international, customs, brokerages, etc. are to be paid by the customer.

Holiday Shipping:

We cannot guarantee holiday delivery of in stock merchandise after DEC-18,. To make special holiday shipping arrangements or to check the status of your shipment please email us using this form. Should an item be delayed, you will be notified immediately following your order, by e-mail, or by a return phone call of the expected shipping date. We suggest you order early to avoid possible delays. We apologize for any inconvenience this may cause.

No Hassle Return Policy:

We understand that it may be hard to shop for some of our products online without the ability to touch and see the products first hand. This is why we have a no hassle 15 day return policy. If for any reason you are not happy with your order, you can return it within 15 days for a full refund on the product total. All returned merchandise must be new, and complete with all tags attached, and still in original packaging. No returns will be approved and/or credited if the merchandise has been used or damaged in any way. Prior to returning an item please email us using this form and we will email you instructions on how to return your purchases.

Shipping to P.O Boxes:

We do not ship to Post Office Boxes.

Where to get replacement or spare parts

Replacement or spare parts for your game can be found here: Replacement Parts

LadderGolf.com Security:

LadderGolf.com is a safe on-line shopping community. We use the industry standard security for your protection. All of your personal information including credit card number is encrypted so no one else can read it.

Privacy Policy:

We do not share your personal data with anyone. We collect opt-in email addresses for our own internal marketing.

What is the CVV2 Number?

CVV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value" and it is the three- or four-digit number printed in the signature space on the back of most credit cards and on the front of American Express cards, like this: Some newer credit cards only show the last four digits of the credit card number on the back, followed by the CVV2 number. The CVV2 number enhances fraud protection and helps to validate two things: The customer has the credit card in their possession. The credit card number is legitimateX